June 23, 2020
There are many businesses in our industry that overlook the customer experience in search of a quick buck. At Image One, our franchisees always put their clients’ best interest first. When you start your Image One franchise, we highlight the significance of customer satisfaction and give you access to resources that help you provide the best possible service. Let’s take a look at why this theme is so central in the service industry and why you should partner with a team that puts the customer first.
Our Clients Help Us Do What We Love
Our franchisees’ clients are the people who keep our lights on, and we are incredibly grateful for that. To return the favor, as Image One continues to grow, we will expand our service capabilities and introduce new technology that enhances the customer experience. One of the ways we’ve already done this is through our IntelliClean™ system. This software makes it easier than ever to communicate or adjust services to reflect their changing needs and budget.
Importance of Reviews
Did you know that 92% of customers read online reviews? If you’ve ever made a purchase online, you might be able to relate to this statistic. Nowadays, people have the resources to make sure that the time and money they invest are worth the price of admission. There might be a difference between salespeople and customer service representatives; however, there are direct correlations between them. Both lines of work rely heavily on nurturing a relationship with the customer, therefore, if you want to obtain and retain new business, focusing on customer service is crucial.
The Ripple Effect
When you partner with Image One, your client’s feedback is a reflection of your business and our brand as a whole. Franchising is an exciting way to enjoy business ownership because you don’t have to worry nearly as much about generating awareness or building a voice, especially when you partner with a brand like Image One. Therefore, it’s incredibly important for every Image One franchise owner to prioritize the customer’s experience.
Our founders started the Image One franchise because we believed that the cleaning service industry lacked an option that provided both transparency and professionalism. We teach our franchisees about the importance of both because when we stay on the same page as a team, we can all grow collectively. If this resonates with you, we encourage you to learn more about our franchise opportunity. The ideal Image One franchisee is someone who is both passionate about providing unparalleled service while always representing our brand in the best way possible.
Are you interested in learning more about owning an Image One franchise? Please feel free to reach out to a member of our team today!