At Image One, we pride ourselves on creating a cleaning company franchise community where every owner feels supported, valued, and set up for success. We are thrilled to share the results of the 2024 Franchisee Satisfaction Report conducted by Franchise Business Review (FBR), which showcases the outstanding satisfaction and positive feedback from our franchisees.
Outstanding Satisfaction Scores
The 2024 Franchisee Satisfaction Report reveals that Image One has achieved an impressive Franchisee Satisfaction Index (FSI) score of 84, significantly above the industry average of 69. This places us in the top quartile of FBR's 2024 benchmark, which includes data from 351 brands and over 34,000 franchisees. With a 75% participation rate, our franchisees shared their insights and experiences, providing a comprehensive representation of the Image One cleaning company franchise community.
Core Values and Leadership
Our janitorial franchisees have rated trust, respect, honesty, and integrity at Image One, with scores of 90, 93, and 91, respectively. Our leadership also received strong marks for clear vision and team culture, reflecting our commitment to fostering a positive and transparent business environment.
Training & Support
Our training and support systems are highly valued, with an 81% satisfaction rate. Franchisees appreciate the accessible and responsive business development managers and the effective technology we provide to help them succeed.
Community and Communication
Our franchisees have praised the supportive community and effective communication within Image One, scoring 78% for community engagement and 82% for communication clarity. We believe that a strong community and open lines of communication are key to our collective success.
Testimonials from Our Franchisees
"The support has been overwhelming! There is a genuine concern for how I’m progressing both as a franchisee and personally," says Jason Jones, a franchisee who has been with Image One for less than two years.
"Senior management offers amazing support and leadership above and beyond expectations," adds Pat Rossi, who has been a franchisee since 2022
Our Commitment to Excellence
At Image One, we are dedicated to continuously improving our office cleaning franchise support systems. We plan to enhance our marketing efforts, update proposal systems, and introduce more modern technology to support franchisees' growth and operational efficiency.
Join the Image One Family
Image One provides a wide range of commercial cleaning and janitorial services, including daily janitorial tasks, disinfecting, window washing, and post-construction cleaning. Our franchise emphasizes professionalism, credibility, and customized services to meet the specific needs of each client.
Experience unparalleled support and a strong community with Image One. Our franchisees rave about our leadership, training, and communication. Learn how you can be part of our successful family!
When exploring franchise opportunities, especially with a trusted brand like Image One, one of the most critical steps is understanding the Franchise Disclosure Document (FDD). You've likely heard the term, but what exactly is it, and why is it so important in your journey of becoming a cleaning company franchisee? Let's dive in. The Blueprint […]
At Image One, we pride ourselves on creating a cleaning company franchise community where every owner feels supported, valued, and set up for success. We are thrilled to share the results of the 2024 Franchisee Satisfaction Report conducted by Franchise Business Review (FBR), which showcases the outstanding satisfaction and positive feedback from our franchisees. Outstanding […]
