Customer Service is #1 and We’ll Help You Excel at It!
December 15, 2021
Our Franchisee Training and Support Help You Deliver Excellence in Customer Service!
Anyone who owns and operates a small business knows that growth is not possible without prioritizing the customer experience — and at Image One, customers are at the heart of our franchisee commercial cleaning training programs. We know how important it is to deliver consistently good and trustworthy services to our clients, and we make sure our franchisees are fully prepared to do just that.
Our franchise opportunity features proprietary technology that allows franchisees to meet the unique cleaning needs of their customers, and our franchisee support means when you become part of the Image One family, you’ll be able to focus on your number one priority — customer satisfaction!
Making Great Use of Technology
In business, getting a leg up on the competition is paramount, and we leverage advanced technology to help our franchisees achieve just that. Part of our franchisee training and support includes our web-based software platform, called iFast, that will make it easy for your customers to keep a permanent logbook of their interactions with you and your team; with the help of our Intelliclean™ system, they can also create detailed cleaning regimens specific to their needs. Furthermore, all our franchisees use smartphones and tablets to stay on top of customer requests and feedback, track daily tasks, and perform electronic inspections of commercial properties.
Relying on the benefits of technology is a unique advantage of the Image One brand, one which will allow you to grow your business, meet the needs of your clients, and stay ahead of the competition!
Our Personalized Approach Makes the Difference
At Image One, we know that no two jobs are alike, which means we never treat them as such. Ours is never a cookie-cutter approach because we understand that the key to great customer service is to treat each client as an individual. That means we develop a unique cleaning plan to accomplish tasks, address pain points, and achieve goals. As a full-service commercial cleaning company, your clients will be able to choose according to their needs, which may include:
- Daily janitorial
- Green cleaning
- Carpet cleaning
- Hard surface floor care
- Window washing
- Post-moving cleaning
- Post-construction cleaning
- Vacancy cleaning
- And more!
Our services can be utilized by dozens of industries and businesses, from stadiums to schools to hotels, banks, government buildings, and so much more! That means as part of the Image One franchise family; you’ll be able to capitalize on multiple revenue streams and enjoy stability during economic downturns that often negatively affect other industries.
We’re Leaders for a Reason
To put it simply, we never rest on our laurels. True, we’re a recognized and respected brand that has been singled out for franchisee satisfaction, but that doesn’t mean we’re content to stop growing or improving. We’re always dedicating time to research and development to make sure our franchisee can benefit from industry trends and advancements, and we’re never too busy to listen to your feedback, questions, ideas, or concerns. Our success depends on yours, and we never forget that!
To find out more about Image One’s commercial cleaning training programs, get in touch today!
